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Temporary closure of Aqua Sana Longford Forest
Updated 27th March 2020
We have made the decision to extend the closure period of Longford Forest Aqua Sana Spa until 30th April in line with the latest government guidance and to keep our staff and guests as safe as possible.
We’re offering the option to either reschedule your break or receive a full refund.
I want a full refund:
We hope you’ll rearrange your spa booking but we understand that this won’t be possible for everyone. If you prefer a refund you may, of course, take this option. Please note that our refund process is unfortunately much slower than usual right now.
What do I need to do?
For guests who were due to visit up to 19th April, you will have received an email already. Please click the link included in the email and we’ll respond to you within the next few weeks.
If you have already made us aware of your choice via our online form we’ll action your request over the next few weeks.
For guests who were due to visit 20th – 30th April, we’ll be in contact via email towards the end of next week with further instructions. We’re working to improve our process so for now there is no action for guests in this closure period. Please look out for a further email towards the end of next week which will explain what to do next.
Our response time and refund process is delayed
Once we’re aware of your choice we’ll action this as soon as we can. However, we only have a very small team working from home so this may take us a number of weeks due to the volume of guests impacted by this situation.
This isn’t our usual service response time and we’ll come back to you sooner if we can.
My spa booking date has passed and I haven’t been contacted
Please don’t worry, even if we haven’t managed to contact you before your spa booking date, you will still be able to rearrange or receive a full refund.
Can I contact you?
Our Contact Centre is currently closed until 30th April 2020. This means that we cannot accept any inbound calls.
We do have a very small team working from home to process cancellations and changes during the closure period but as the team is reduced it is taking us longer than we would like to get back to our guests. The team will also be keeping an eye on social media channels and communicating via email where possible.
We’re so sorry but our response times and refund process will be much slower than usual right now.
Future spa bookings
If you have a spa booking in the future and currently not impacted by the closure dates, please do not contact us at this time to allow us to deal with guests currently impacted.
As it stands, we are closed until 30th April 2020. We will continue to closely monitor and follow government guidelines so please keep a close eye on our website for any updates. If anything changes for your break, we will contact you directly.
We recognise that this is disappointing news and we would like to thank you for your patience and understanding in these exceptional circumstances.
We’re shortlisted as the Best Spa in Ireland
January 2020
We're delighted to share that Aqua Sana has been shortlisted for the IMAGE Business of Beauty Awards 2020, just five months after opening our brand-new spa in Longford.
OPI heads to Mexico City
January 2020
Experience the eclectic colours of the world’s most thriving art scene – Ciudad de Mexico – for Spring 2020 with the Mexico City Collection by OPI.
Take a tour of Ireland’s newest luxury spa
September 2019
Let us show you around our beautiful new spa. From the entrance nestled in the forest to our exciting new Forest Garden Relax Room, from the one-of-a-kind outdoor pool to the bubbling hot springs. Let us transport you to our spa as you discover all that Aqua Sana Longford Forest has to offer.
Aqua Sana Longford Forest is officially open!
Updated September 2019
We’re officially open. We can’t wait to welcome you to our brand new spa nestled between the trees at Longford Forest. Soak in nature in a bubbling outdoor hot tub, or cosy up by the crackling fire in our Scandinavian Snug. Let your stresses melt away with an indulgent massage, or pamper your fingers and toes with our beautifying finishing touches. You’ll never forget your first visit.
The new ‘Always Bare for You’ sheer collection by OPI
June 2019
The new range of delicate shades from OPI will leave you polished from top to toe. The new ‘Always Bare for You’ sheer collection from OPI is available across all Aqua Sana spas, and there’s a shade to suit everyone, from classic neutrals to fashion-forward tones.